Congratulations and welcome! We are excited to have been chosen to manage, install, program and demonstrate your new smart system(s). In order to ensure a smooth installation, we have prepared a FAQ to help you understand what to expect.

What is a “Smart” System?

A “Smart” system is essentially the ability for a component, i.e TV, speaker, light dimmer, shades, etc. to both speak to each other and/or the internet for control, i.e. on, off, volume, channels, scenes, etc. This can be done through apps on your smart phone or tablet, or the control system, or both.

What are the limitations of a “Smart” System?

Remember how cars used to overheat, constantly need service or even breakdown? Technology and especially home automation, is still a relatively new and evolving platform. It has come a long way in a few short years, but still has a ways to go before it is bullet proof. With that said, it is a part of our everyday lives and with the right approach, design and implementation, can make our lives more comfortable, offer more choices and allow us freedom to explore the world in a way we couldn’t do otherwise.

Why can’t my _(fill in the blank) just turn on and do what I want like the old days?

Well, the truth is more or less you can. But, most of our customers prefer to have the equipment located remotely. This usually requires a control system to send the signal over radio frequency to the cable box or AppleTV, etc. In addition, our customers prefer to have one remote control that does everything rather than three or more remotes. Finally, in the “old” days, a TV was a stand alone with built-in speakers and no connected devices. Now, the thin LED TV’s have very poor quality sound and we have more than just a cable box. This requires additional equipment and the ability to control these devices. Hence a control system.

Why do I need a professional Network?

The network is the backbone of not only your home entertainment and automation system, but also critical to your access to the internet. It needs to be fast, reliable, secure and strong. The devices we install are designed to meet those specifications.

What happens when you are done? I don’t have a clue how to use the system?

No worries. This is our favorite part of the project. We will sit down with you to show you how to use the system, customize it to your preferences and get you up and running. But it doesn’t end there. We will get you started getting your music playlists onto your system, favorite channels programmed into your remote, update the firmware and customize the iPad, iPhone, etc. This is where we truly shine.

What is the warranty from Dupont Pro?

Glad you asked. We offer a 90 day warranty on all hardware, parts and labor. If there is a bad or defective product, we will replace it at our cost. Thankfully we don’t have too many issues with our hardware, but if we do, you’re covered. After 90 days, the manufacturer’s warranty kicks in and is usually 1-5 years depending on the product. We will troubleshoot, repair or replace the product under the manufacturer’s warranty. Charges will apply for the labor, parts and shipping to repair or replace the defective product.